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  • General FAQs

    What is the difference between D2L and WebAdvisor?


    • D2L is the College's learning management system that you will use as you participate in your classes and for college email.
    • WebAdvisor is the College's information management system that you will use for academic and financial information.
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    How do I contact Technical Support?


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    D2L

    Which web browsers work best with D2L?


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    Finding your course in D2L

    Why don’t I see my course?

    • Look under “My Courses” to find your course links. If you have extra tabs, click on them (for example, Student, Teleclass). Courses for which you are registered may appear under different tabs.
    • Click on any arrows ( down_arrow ) to the right of a department name or semester.
    • If you still don’t see your course, check the starting date of the course. It may not be active.
    • If you are still unable to find your course, call Technical Support.
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    Email

    Why can’t I send or receive emails?

    • Your email is limited to 4 megabytes of space, if you are a student, and 20 megabytes if you are a current instructor. To ensure that you can send and receive your emails, make sure to delete old emails, empty your trash, and empty your sent mail that you no longer need.
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    Content

    Why can't I view some content files? I just saw them yesterday.

    • A new update for Firefox has recently been released blocking mixed content. To learn more how to remove the block, click this link: Firefox Mixed Content Fix
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    Web100

    When are students added to Web100 and scores processed?

    • Students register themselves into Web100 through the Self-registration link in D2L. Scores are processed according to the times below. Anyone who registers for Web100 or completes the course after the specified time will be processed during the next time listed. Scores are processed by 8:30 a.m., 12:30 p.m. and 4:15 p.m. on normal business days.
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